Support

Maximize your R.O.I. with the latest, most up-to-date D-Scope VIA software and technical support agreement.

The D-Scope VIA platform gives doctors an easy-to-use interface that shields them from the technical complexities of recording and archiving endoscopy video. Through continuous research and development, we regularly add new features and expand interoperability with other medical technology innovators.

D-Scope support team members are experts in our products and integrating leading brands of cameras and scopes with our solutions.

Support

Maximize your R.O.I. with the latest, most up-to-date D-Scope VIA software and technical support agreement.

The D-Scope VIA platform gives doctors an easy-to-use interface that shields them from the technical complexities of recording and archiving endoscopy video. Through continuous research and development, we regularly add new features and expand interoperability with other medical technology innovators.

D-Scope support team members are experts in our products and integrating leading brands of cameras and scopes with our solutions.

Support

D-Scope support team members are experts in our products and integrating leading brands of cameras and scopes with our solutions.

Maximize your R.O.I. with the latest, most up-to-date D-Scope VIA software and technical support agreement.

The D-Scope VIA platform gives doctors an easy-to-use interface that shields them from the technical complexities of recording and archiving endoscopy video. Through continuous research and development, we regularly add new features and expand interoperability with other medical technology innovators.

D-Scope VIA Client Support Portal

D-Scope VIA Client Portal

Our Short-Cut to Your Technical Needs
  • Create self-service support tickets
  • Platform specifications
  • End-of-life: hardware and software support availability
  • Communicate with the D-Scope tech support team
  • User Guides for a variety of features and topics

Keep Your D-Scope System Performing at Its Best

D-Scope technical support ensures your system is updated and running at maximum efficiency to deliver the technical quality and team efficiency you expect.

  • Annual Support Agreements include automatic software updates and
    lower-cost on-site support and training.
  • By-Incident Support Tickets can be purchased separately or in bundles.

Unsure? Call us Toll Free (877) 223-2660

D-Scope VIA Online Endoscopy Shop
Upgrade Your D-Scope VIA Software

Upgrade to D-Scope VIA 6.0.1.5

New Features

We Make It Easy for You

You can upgrade remotely, but you may require new hardware if your system is end-of-life.

The upgrade takes a variable amount of time depending on the implementation. We will assess your system and make recommendations for your approval before upgrading your system.

D-Scope Tech Support is available by phone, Monday through Friday, between 9:00am and 5:00pm, excluding national holidays. Phone toll-free (877) 223-2660.

D-Scope tech support does not include on-site visits. Your D-Scope software issues can be addressed remotely. Hardware issues are covered by manufacturers’ warranties and support policies.

D-Scope VIA Software Frequently Asked Questions FAQs
D-Scope VIA Client Support Portal

D-Scope VIA Client Portal

Our Short-Cut to Your Technical Needs
  • Create self-service support tickets
  • Platform specifications
  • End-of-life: hardware and software support availability
  • Communicate with the D-Scope tech support team
  • User Guides for a variety of features and topics
D-Scope VIA Online Endoscopy Shop

Keep Your D-Scope System Performing at Its Best

D-Scope technical support ensures your system is updated and running at maximum efficiency to deliver the technical quality and team efficiency you expect.

  • Annual Support Agreements include automatic software updates and
    lower-cost on-site support and training.
  • By-Incident Support Tickets can be purchased separately or in bundles.

Unsure? Call us Toll Free (877) 223-2660

Upgrade Your D-Scope VIA Software

Upgrade to D-Scope VIA 6.0.1.5

New Features

We Make It Easy for You

D-Scope VIA Software Frequently Asked Questions FAQs

Frequently Asked Questions

You can upgrade remotely, but you may require new hardware if your system is end-of-life.

The upgrade takes a variable amount of time depending on the implementation. We will assess your system and make recommendations for your approval before upgrading your system.

D-Scope Tech Support is available by phone, Monday through Friday, between 9:00am and 5:00pm, excluding national holidays. Phone toll-free (877) 223-2660.

D-Scope tech support does not include on-site visits. Your D-Scope software issues can be addressed remotely. Hardware issues are covered by manufacturers’ warranties and support policies.

D-Scope Supports All System Users

D-Scope Supports All System Users

Doctors working in clinics, ORs and classrooms quickly become experts at using D-Scope VIA controls and systems.

Doctors

Doctors working in clinics, ORs and classrooms quickly become experts at using D-Scope VIA controls and features with live on-boarding instruction, user guide, tutorial videos and help line.

D-Scope makes the administrator’s job easier with options for funding D-Scope VIA system acquisition and support.

Administrators

D-Scope makes the administrator’s job easier. We have options for funding D-Scope VIA acquisition and support, and ensuring the system works with all your medical media hardware.

D-Scope works with your IT professionals to resolve issues with a phone call or remote workstation access.

IT

As a medical software technology company, D-Scope is sensitive to the role of IT professionals. Most technical issues are resolved with a phone call or remote workstation access.

Our Service Pledge: You Call. We Help.

Our Service Pledge: You Call. We Help.

Contact D-Scope Tech Support by Phone or Email

Compatibility questions and issues / Usage and technology questions / Initiate tech support tickets (Under Construction)

8am – 6pm (EST) Mon-Fri