Support
Maximize your R.O.I. with the latest, most up-to-date D-Scope VIA software and technical support agreement.
The D-Scope VIA platform gives doctors an easy-to-use interface that shields them from the technical complexities of recording and archiving endoscopy video. Through continuous research and development, we regularly add new features and expand interoperability with other medical technology innovators.
Support
Maximize your R.O.I. with the latest, most up-to-date D-Scope VIA software and technical support agreement.
The D-Scope VIA platform gives doctors an easy-to-use interface that shields them from the technical complexities of recording and archiving endoscopy video. Through continuous research and development, we regularly add new features and expand interoperability with other medical technology innovators.
D-Scope VIA Client Portal – Under Construction
Our Short-Cut to Your Technical Needs
- Create self-service support tickets
- Platform specifications
- End-of-life: hardware and software support availability
- Communicate with the D-Scope tech support team
- User Guides for a variety of features and topics
Upgrade to D-Scope VIA 6.0.1.5
New Features
- Create reports with 2, 4 or 6 images in portrait or landscape format
- US Department of Defense ATO (Authority to Operate) security certification
- Download the D-Scope VIA 6.0.1.5 Release Notes (PDF)
We Make It Easy for You
D-Scope VIA Client Portal – Under Construction
Our Short-Cut to Your Technical Needs
- Create self-service support tickets
- Platform specifications
- End-of-life: hardware and software support availability
- Communicate with the D-Scope tech support team
- User Guides for a variety of features and topics
D-Scope VIA Software Service
Your D-Scope system includes one year of technical support. Extend your D-Scope Support Agreement to ensure your system is automatically updated, runs at maximum efficiency and delivers the quality you expect.
D-Scope VIA Software Service Options
Option 1 – Add support in 1-year increments up to 5-years. Covers all system software and hardware, including upgrades, and unlimited remote service encounters.
Option 2 – End-of-life hardware can receive a bundled refresh and updated software with an annual support agreement from 2 – 5 years.
Option 3 – End-of-life hardware can opt for our SaaS (Solution as a Service) package with new hardware and updated software for a small installation fee and a five-year service agreement with quarterly payments.
Option 4 – Purchase support on an incident basis. Buy a single incident or a multiple incident bundle.
Upgrade to D-Scope VIA 6.0.1.5
New Features
- Create reports with 2, 4 or 6 images in portrait or landscape format
- US Department of Defense ATO (Authority to Operate) security certification
- Download the D-Scope VIA 6.0.1.5 Release Notes (PDF)
We Make It Easy for You
Frequently Asked Questions
D-Scope Supports All System Users
D-Scope Supports All System Users
Doctors
Doctors working in clinics, ORs and classrooms quickly become experts at using D-Scope VIA controls and features with live on-boarding instruction, user guide, tutorial videos and help line.
Administrators
D-Scope makes the administrator’s job easier. We have options for funding D-Scope VIA acquisition and support, and ensuring the system works with all your medical media hardware.
IT
As a medical software technology company, D-Scope is sensitive to the role of IT professionals. Most technical issues are resolved with a phone call or remote workstation access.